tag:blogger.com,1999:blog-27357273982649579192024-02-08T10:23:20.851-06:00Where is the SERVICE in Computer Service?Technology continues to make huge advances daily that give us all faster processing, better entertainment and more communication options. But when our computers, broadband connections and smart phones fail us, where do we turn? Mostly we take the device back, or call the 800 #. This can leave us lost and without resolution. Where is the disconnect between the customer and the service? This Blog explores the modern phenomenon of receiving bad customer service in the world of technology.Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-2735727398264957919.post-12820779946524039142009-07-27T09:21:00.001-05:002009-07-27T09:21:47.713-05:00We are looking for someone with desktop support and networking skills. <a href="http://ping.fm/lhy7A">http://ping.fm/lhy7A</a>Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-52815834134755541062009-07-23T11:23:00.011-05:002009-07-23T12:20:08.297-05:00Mission ImpossibleTo start with, please cue up the MI theme song.<br /><br />OK, thanks.<br /><br />Why are you listening to that song ans what is going on?<br /><br />Here's the deal. In our company meeting Tuesday, the topic came to a commonly heard statement by clients shopping for laptops. "I can go down the street and get a laptop for $300." I challenged my team to find a laptop (not a netbook, we all know netbooks are in the $300 price range) in Amarillo for $300. Sure enough the next day a Walmart flier was sitting on my desk advertising a Compaq Presario for $298.<br /><br />Now I want everyone to understand that cat-man-du does not have a price based business model. In other words, we don't base our prices on competitors prices. We just don't compete that way. With that said, I never want our clients to feel like we price gouge either. So we try to keep our prices within normal and acceptable ranges. We also never get complaints from clients that purchase something and then balk at the price. We just get this one nagging comment from time to time then they go on their merry way.<br /><br />I took this as a challenge and decided to try and take the same steps that the people looking for the $300 laptop would.<br /><br />It seems Walmart would be the best place to start, so with ad in hand I drove to Wallmart.<br /><br />When I got there, there was no laptop that fit the price, so I asked someone. "You have to read the fine print." Sure enough, there it was:<br /><br />Available at 8:00 a.m., July 26.<br />Limited quantities available.<br />Minimum quantity: 10 per store.<br />No rain checks.<br /><br />*Side note, cat-man-du doesn't play games like this with our advertising. We don't do bait and switch.<br /><br />So since it's the 24th there would be no $300 laptop for me. If I wanted to show up Sunday morning there would most likely be 10 for me to choose from. BUT, cat-man-du is not open on Sunday, so this cutomer that I'm playing the part of would (at the moment be SOL).<br /><br />Here are pictures of what Walmart DID have to offer (Note the least expensive one was not in stock and they were "Rolling Back" prices to $598 & $698):<br /><br /><br /><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiVFMkTz8I/AAAAAAAAAM8/yvOFkKgIj_w/s1600-h/IMG_0708.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 150px;" src="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiVFMkTz8I/AAAAAAAAAM8/yvOFkKgIj_w/s200/IMG_0708.JPG" alt="" id="BLOGGER_PHOTO_ID_5361699272889978818" border="0" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiVvGU3aBI/AAAAAAAAANE/4GLWCHh8Br8/s1600-h/IMG_0709.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 150px;" src="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiVvGU3aBI/AAAAAAAAANE/4GLWCHh8Br8/s200/IMG_0709.JPG" alt="" id="BLOGGER_PHOTO_ID_5361699992769095698" border="0" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_qO0C-RlhLrI/SmiWKZyRLgI/AAAAAAAAANM/daBz_09Qodo/s1600-h/IMG_0710.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 150px;" src="http://1.bp.blogspot.com/_qO0C-RlhLrI/SmiWKZyRLgI/AAAAAAAAANM/daBz_09Qodo/s200/IMG_0710.JPG" alt="" id="BLOGGER_PHOTO_ID_5361700461849161218" border="0" /></a><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_qO0C-RlhLrI/SmiWcMHifvI/AAAAAAAAANU/JZjcNX8g5eI/s1600-h/IMG_0711.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 150px;" src="http://1.bp.blogspot.com/_qO0C-RlhLrI/SmiWcMHifvI/AAAAAAAAANU/JZjcNX8g5eI/s200/IMG_0711.JPG" alt="" id="BLOGGER_PHOTO_ID_5361700767417925362" border="0" /></a>Now because I feel like I know people pretty well and if I'm going to play the part of this shopper, I feel like I need to go to Best Buy next. After all, I made this statement earlier at cat-man-du and I may even take my $300 laptop (when I find it) back up there just to show them that their $700 Lenovo laptop is WAY overpriced.<br /><br />So off I went. Now this undercover recon was very difficult at Best Buy because I was recognized by both the employees and several customers as the "cat-man-du" guy. I knew I should have worn my fake mustache. Anyway, as soon as I got to the laptop section, right on the end-cap I found these:<br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiX3ttJ1BI/AAAAAAAAANc/kh7h1ygzvAw/s1600-h/IMG_0715.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 150px;" src="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiX3ttJ1BI/AAAAAAAAANc/kh7h1ygzvAw/s200/IMG_0715.JPG" alt="" id="BLOGGER_PHOTO_ID_5361702339802158098" border="0" /></a>As I walked into the laptop area, I found these:<br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_qO0C-RlhLrI/SmiYRTO5RfI/AAAAAAAAANk/jQs8WgQheIQ/s1600-h/IMG_0713.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 200px; height: 150px;" src="http://1.bp.blogspot.com/_qO0C-RlhLrI/SmiYRTO5RfI/AAAAAAAAANk/jQs8WgQheIQ/s200/IMG_0713.JPG" alt="" id="BLOGGER_PHOTO_ID_5361702779372520946" border="0" /></a>OK, so now the store employees are all over me cuz they know who I am and because they know I'm up to something. I didn't get to take the pictures I wanted to, but there was NO $300 laptop at Best Buy. The cheapest full laptop (not a Netbook), in stock was a Toshiba for $349 after $50 mail-in rebate.<br />*Another side note, cat-man-du doesn't play the whole "rebate" game either.<br />No sir, still no $300 laptop. I have spent an hour of my time and a little gas but I am willing to try again. Where else would I go? Office Max, sure it's right down the road and the have MUCH better prices than that cat-man-du place (which I'm really mad at now, they think they are <span style="font-style: italic;">SO</span> right all the time).<br /><br />Off I go, walk in and here is the result:<br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiaIxQk4JI/AAAAAAAAANs/z7zv6_hzWFA/s1600-h/IMG_0716.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 150px; height: 200px;" src="http://2.bp.blogspot.com/_qO0C-RlhLrI/SmiaIxQk4JI/AAAAAAAAANs/z7zv6_hzWFA/s200/IMG_0716.JPG" alt="" id="BLOGGER_PHOTO_ID_5361704831837069458" border="0" /></a><br />It may be hard to see but the cheapest laptop was the $549 one on the left. It was hard to take pictures in Office Max because I was one of two customers in there and the employees were all over me.<br /><br />So any way it turns out it WAS an impossible mission. And cat-man-du was right. AND their laptop pricing was in line with the other offerings out there. AND I wasted my time and gas. I'm pissed.Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com1tag:blogger.com,1999:blog-2735727398264957919.post-42175707285316087902009-06-08T09:42:00.001-05:002009-06-08T09:42:48.219-05:00We are looking into carrying new iPhone & iPod accessories @cat_man_du. What do you think?Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-65951552660110547502009-05-04T11:54:00.002-05:002009-06-12T10:08:29.240-05:00<div xmlns="http://www.w3.org/1999/xhtml">just finished the cat-man-du fan page on Facebook:<br /><br />http://facebook.cat-man-du.com<br /></div>Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-28743186503896266522009-04-22T09:35:00.002-05:002009-04-22T09:38:06.281-05:00Horrible Customer Service: The Logitech WayThis is the type of run around that people are getting from technical companies. NOT AT catmandu :) We fight with the big tech companies on behalf of our clients all the time. We get the same run around, but we fight the good fight so our clients don't have to.<br /><br />Horrible Customer Service: The Logitech Way<br />http://ow.ly/3wKhRay Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-10434125848458077092009-04-22T09:10:00.001-05:002009-04-22T09:10:12.394-05:00That's the way, uh-huh uh-huh, I like it, uh-huh uh-huh.Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-57619276239675580932009-04-14T13:55:00.001-05:002009-04-14T13:55:38.060-05:00I really need some coffee.Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com1tag:blogger.com,1999:blog-2735727398264957919.post-21567535658240478252008-11-05T13:54:00.001-06:002008-11-05T13:54:48.708-06:00The Obama Presidency and technologyWhat effect will the Obama Presidency have on technology?<br /><br />Almost a year ago President Elect Obama unveiled his technology plan at a visit to Google’s headquarters in Mountain View, California. In his plan he lists several new proposals that are both ambitious and promising.<br /><br />One of the first points he made in his speech is his plan to make high speed internet available to “all of America” regardless of income or geographic location with emphasis on public schools. This part of Obama’s plan will require major upgrades to the nations infrastructure. <br /><br />Secondly, President Elect Obama’s plan ties into Universal Heath Care. The idea is that a focus on electronic medical records would reduce medical mistakes and thereby greatly reduce medical costs.<br /><br />Another important aspect (and one that most technical people support) is the idea of keeping the internet free and open. Barack Obama was very clear when he said: “Because once providers start to privilege some applications or websites over others then the smaller voices get squeezed out and we all lose. The internet is perhaps the most open network in history and we have to keep it that way.” This commitment to protecting the openness of the internet can also be found on Barack Obama’s web site: http://www.barackobama.com/issues/technology<br /><br />Another interesting part of the plan includes the promise to place certain government information online. The crowd applauded when Obama said: “We will put government data online in universally accessible formats. I’ll let citizens track federal grants, contracts, earmarks and lobbying contracts. I’ll let you participate in government forums, ask questions, in realtime, offer suggestions that will be reviewed before decisions are made. And let you comment on legislation before it is signed.”<br /><br />Of historical significance, a Chief Technology Officer (CTO) will be appointed (the first in history). Obama envisions this position as one that will "ensure that our government and all its agencies have the right infrastructure, policies and services for the 21st century." This position should not be confused with the cybersecurity czar that the Bush administration put in place.<br /><br />Another goal of Obama’s plan is to bring a higher level of technical literacy to the classroom. Obama said: “If we make technological literacy a fundamental part of education, then we can give our children the skills they need to compete and ensure the next generation of scientists and engineers as being educated right here in America.”<br /><br />What does all of this mean over the next four years? It could be that some of these or all of these ideas are just election year promises. However, we do know that Barack Obama is one of the most technically “savvy” presidents we have ever had. This is evident when you consider the fact that during his campaign, he had a larger web presence than any other candidate in the history of our nation. If he makes good on his promises, we might just see advancements in the internet that dwarf those of the .com explosion. Time will tell.Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com2tag:blogger.com,1999:blog-2735727398264957919.post-2158154044014994532008-10-30T11:09:00.004-05:002008-10-30T11:40:47.919-05:00Simple Candidate ComparisonOK, I normally write about customer service in the computer world, but with the election coming up I thought it would be important to stray a little (OK a lot). I believe that an informed voter is the key to our countries future, but I also believe that the amount of data about each candidate is overwhelming for some. So here is my attempt at a non- biased simple comparison. Enjoy.<br /><br /><div class="candName"> <span style="font-weight: bold;">John McCain </span><br /><br /><span style="font-weight: bold;">Economy</span> -- Cut taxes, reduce government spending.<br /><span style="font-weight: bold;">Iraq </span> -- Voted for 2003 invasion and backed troop surge.<br /><span style="font-weight: bold;">Iran</span> -- Wants a league of democracies to escalate economic sanctions, refuses to rule out military solution if necessary. No unconditional diplomacy.<br /><span style="font-weight: bold;">National Security</span> -- Believes his military background best equips him for national security.<br /><span style="font-weight: bold;">Illegal Immigration</span> -- Believes undocumented workers in the US should be put on program for citizenship.<br /><span style="font-weight: bold;">Abortion</span> -- Wants to overturn Roe v Wade<br /><span style="font-weight: bold;">Climate change</span> -- Says climate change is real and threatening.<br /><span style="font-weight: bold;">Health Care</span> -- Favors tax incentives to encourage people to have personal health insurance.<br /><br /><span style="font-weight: bold;">Barack Obama</span><br /><br /><span style="font-weight: bold;">Economy</span> -- Would repeal Bush tax cuts. Wants to renegotiate free trade deals. Quoted as wanting to "spread the wealth."<br /><span style="font-weight: bold;">Iraq</span> -- Opposed the war and says there is "no military solution". Opposed surge.<br /><span style="font-weight: bold;">Iran</span> -- Would meet w/ leaders without preconditions. Believes they would change their behavior if given incentives.<br /><span style="font-weight: bold;">National Security</span> -- Wants increased national security funding to be allocated to areas at risk.<br /><span style="font-weight: bold;">Illegal Immigration</span> -- Wants US-Mexico border better protected and backs stricter penalties for employers who hire undocumented workers.<br /><span style="font-weight: bold;">Abortion</span> -- Wants women to make their own choices on abortion.<br /><span style="font-weight: bold;">Climate change</span> -- Wants US to lead a global effort to combat climate change. Would invest $150bn over 10 years for clean energy.<br /><span style="font-weight: bold;">Healthcare</span> -- Backs universal healthcare and wants insurers to be unable to refuse coverage because of pre-existing conditions.<br /><br />Happy Voting!<br /></div>Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-87997547166752168452008-10-08T11:14:00.002-05:002008-10-08T15:44:03.494-05:00A Friends ExperienceA good friend of mine called me to tell me his experience with Dell over the weekend.<br /><br />He was working on his computer when suddenly the display showed nothing but black. After checking his cables and trying to reboot, he still only had a black screen. The Dell was just over a year old and just out of warranty. So he called Dell support and a tech from India named "Bob" took his call. The tech had him on the phone for two hours and they were able to get a video signal. The tech wanted to do further troubleshooting and eventually had him taking components out of his computer. My friend told the tech he was not comfortable taking the computer apart, but was reassured that Dell would be liable for any damage. As the support call progressed and more and more components were removed and replaced, eventually the computer wouldn't boot up again. They tried several times after that and the computer never came back to life. The tech told my friend he was sorry and that (as they say) was that.<br /><br />Well the next day my friend was upset (to say the least) but was surprised to receive a call from the tech stating that his supervisor had told him that Dell would extend his warranty due to the circumstances. My friend was told to take his computer to a local computer shop and Dell would pick up the bill. My friend got all of "Bobs" contact info and then took his computer to Circuit ****. After a day of diagnostics, my friend received a call stating that the motherboard was "dead." He then attempted to call (couldn't email) the tech to let him know what had been found. After a couple of days and many calls/ many voice mails he decided to call Dell's main support number and see if someone else could help. To make an already long story a little shorter, he was told that his computer was out of warranty and that no one could contact "Bob" and they were sorry but could not help.<br /><br />So now my friend has paid for Dell to help break his computer, he is stuck with a diagnostic fee from Circuit ****, a bad motherboard and no word from "Bob."<br /><br />This is a classic example of how todays large computer manufacturers lack the ability to give good service.<br /><br />Any thoughts?Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-52276157857473278632008-09-18T12:26:00.002-05:002008-09-18T12:31:08.130-05:00Bad computer and terrible customer serviceThis is a story posted on TheSqueakyWheel.com. I have seen and heard this exact thing happen many, many times before.<br /><br />-------------------------------------------------------------------------------------------------------------------<br /><br />“I purchased a computer in late March, two weeks later it started having problems. Little annoyances but problems. They got worse and I contacted customer service who very quickly offered to fix it if I sent in the computer with everything.. I had bought extra memory ($300 worth). I got the computer back and NOTHING was fixed AND they did not return the extra memory! They kept it!!. I called and was given the run around (over THREE hours on the phone!). TWO months have gone by and my computer gets worse and worse. I cannot completely restart it, the screen goes black, the sound sucks... it won't recognize files or accept updates etc etc. At first the techs pretended to be concerned and helpful but I never was allowed to talk to anyone higher up and there is nothing they can do, nothing over the phone for sure. I was told a case manager would contact me to discuss another fix or a new computer. One tried to call me at the time I was NOT able to answer phone. I called back that same day and got routed to leave message,I did, explicitly stating the times I could be contacted. Two weeks later one called back at a time I specified not to call ( I work nights) and left me a message saying they had called me multiple times (they have not.) when I call I leave a message and they never call back, now when I call it says there is no room for messages. Like others before me, it is always a different person and the second caller said the first had left the company (REALLY?? I wonder why? ha). I sit here wondering if I should try to get a lawyer. It has been two months since they promised to find a solution. I have a relatively new laptop that is a piece of junk. I paid over 1000 dollars for nothing! Their customer service is the worst and it is an abuse of a corporation to take your money and not care for the quality of the product they sell.”<br />--------------------------------------------------------------------------------------------------------------------<br /><br />It sounds like this lady has fell into the “cheaper computer trap.” She paid over $1,000 for her laptop ($300 of it was the memory upgrade) most likely because it was a good deal. Why was it a good deal?<br /><br />#1 The companies support is outsourced over seas to save money and lower the price tag.<br /><br />#2 When she sent it in for repairs they had no way of tracking the fact that she ordered the extra memory and shipped it (or a replacement) back to he just as it would have been with out the upgrade or (stock condition). This is both a failure of internal systems and people. Great systems and great people cost money. Low prices and margins on these “bargain” systems do not allow greatness, only mediocrity at best.<br /><br />#3 The “complaint department” is also outsourced over seas where there is a language barrier, time differences, low wages, high turn over and (due to the low quality of the product) a huge influx of complaints.<br /><br />So my question is this:<br />How do we stop the cycle of wanting high quality computers for low prices. The two things just haven't proven to me that they co-exist. As an example, take Apple computers. Pound for pound they are the most expensive computers on the market. And while they are not perfect, they have an incredibly high customer satisfaction rating.Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-35833864309864767432008-09-15T12:08:00.003-05:002008-09-15T12:22:55.780-05:00Technician Steals Customer's Computer, Company Refuses To RefundAccording to the<span style="text-decoration: underline;"></span> Orlando Sentinel, a Geek Choice computer technician disappeared along with a school principals computer. Turns out he couldn't be found because he was in jail.<br /><br />The company admitted that they don't run background checks on the "technicians" they're sending into a customer's house. Oh, and they also deny all responsibility and refuse to refund the computer because there's, "no evidence of the cost of what was stolen." But they will, "offer discounted future service. " Awesome, 10% off your next opportunity to get a computer stolen.<br /><br />A few things come to mind here:<br />1) How many companies are there in the US just like Geek Choice?<br />2) How do companies like this stay in business?<br />3) Do consumers have some responsibility in checking out a computer company before they entrust their technology and data?<br />4) cat-man-du runs full background checks on ALL employees prior to hiring as well as an extensive interview process (we even require a clean driving record).<br /><br />** The last is shameless self promotion :)Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-11047710855218454672008-09-04T15:11:00.002-05:002008-09-04T15:17:00.622-05:00Alert!<h1 style="font-weight: normal;" class="articleTitle"><span style="font-size:85%;">Sony Recalls Thousands of Vaio PCs Over Burn Risk</span></h1>http://www.pcmag.com/article2/0,2817,2329434,00.aspRay Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0tag:blogger.com,1999:blog-2735727398264957919.post-46253359967471796772008-09-04T08:27:00.006-05:002008-09-04T14:27:05.181-05:00Cheap is better, right?<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://3.bp.blogspot.com/_qO0C-RlhLrI/SL_i-UXc9hI/AAAAAAAAAAo/JmNJgW6rWlw/s1600-h/emachines.JPG"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer;" src="http://3.bp.blogspot.com/_qO0C-RlhLrI/SL_i-UXc9hI/AAAAAAAAAAo/JmNJgW6rWlw/s320/emachines.JPG" alt="" id="BLOGGER_PHOTO_ID_5242158051529389586" border="0" /></a><br /><div style="text-align: left;">So what are we looking at in this picture (and how is it relevant to this Blog)?<br /><br />This is one corner of a room full of dead computers. The majority of these are <em>eMachines. </em>You can clearly see a Dell, a "whitebox" system and a couple of HP/Compaq computers.<br />Most of these computers were just over a year old when they "died" (just outside of the manufacturers warranty). They are also mainly the least expensive (ranging from $399 to $599). Most of the consumers that purchased these systems brought them into one of our offices for repair and were shocked that it was a catastrophic failure (most of these had failed power supplies, motherboards and CPUs upon arrival). They also received no help from the manufacturers tech support because the systems were out of warranty.<br /><br /><br />Is there a lesson to be learned here? Are the larger desktop makers making cheap computers to meet the public's demand or is the consumer caught up in a price war and ultimately paying the price? Am I being biased due to the large number of these "value" machines that I see come in for repair?<br /><em></em></div>Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com4tag:blogger.com,1999:blog-2735727398264957919.post-27864738638354697432008-09-03T14:39:00.002-05:002008-09-03T14:45:04.121-05:00First PostAs this is my first post, I would like to begin with the question "Where has the service gone in Computer Service?" I would also like to look not only at PC repair, but at the big chain stores and the online computer manufacturers. What happens after the sale? Why are there so many horror stories on the <span class="blsp-spelling-corrected" id="SPELLING_ERROR_0">Internet</span>? What has gone wrong. I welcome all comments but request that we keep them clean (or at least **** out foul language).<br />Thank you.Ray Wilsonhttp://www.blogger.com/profile/00476855320517923155noreply@blogger.com0